Privacy Policy ceri88 – Your Personal Data Protection

This Privacy Policy is published by the ceri88 platform and applies to all users who register, access, or use the services available at ceri88.win. We understand that your trust is our most valuable asset, which is why we handle every matter relating to personal data with the utmost care and transparency.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. The scope of this policy covers all data you provide to us directly, data we collect automatically while you use the platform, and data we receive from trusted third-party sources.

We only collect data that is genuinely necessary to provide you with a safe, fair, and high-quality service. The following are the categories of data we collect:

• IP address, browser type, and your device's operating system.
• Pages you visit, time spent, and navigation patterns within the platform.
• Game session data including game type, wager amounts, and game outcomes.
• General geolocation data (state/city) based on IP address for compliance purposes.
• Activity logs include login and logout times as well as actions performed within the account.

The personal data we collect is used for the following purposes, all of which are aimed at enhancing your experience on the ceri88 platform:

• Account management: Creating, maintaining, and protecting your account so it stays secure and accessible at all times.
• Transaction processing: Verifying and processing all deposits and withdrawals accurately and without delay.
• Identity verification (KYC): Ensuring all members meet age eligibility requirements and applicable legal compliance obligations.
• Fraud prevention: Detecting and preventing suspicious activity, money laundering, and any attempts to abuse the platform.
• Experience personalisation: Displaying relevant promotions, offers, and content based on your preferences and gaming history.
• Customer support: Enabling our support team to assist you more efficiently whenever you need help.
• Platform improvement: Analysing usage patterns to improve user experience, platform performance, and overall security.
• Legal compliance: Meeting reporting and record-keeping obligations required by the relevant authorities.

Ceri88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Our data storage servers use both hardware- and software-level encryption to keep your data secure even at rest.

• Active account data: For the entire duration that your account remains active on the ceri88 platform.
• Financial transaction records: Minimum 7 years from the transaction date, in line with Malaysia's financial legal requirements.
• KYC Documents: Minimum 5 years after account closure or the date of the last transaction, whichever is later.
• Activity and session logs: 12 months from the date of activity for security and fraud detection purposes.
• Support communication records: 3 years from the date of last communication.

Once the retention period ends, your data will be securely deleted or anonymised in a way that can no longer be linked back to you.

Ceri88 does not sell your personal data to any third party. However, there are limited situations where we may need to share your information with trusted parties, and this is always in your interest or to fulfil a legal obligation.

We only share necessary data with third-party service providers who help us operate the platform, such as payment processors, KYC service providers, and cloud infrastructure providers. All such providers are bound by strict data protection agreements and are not permitted to use your data for any other purpose.

Ceri88 will disclose your personal data to the relevant authorities when required by law, court order, or in cooperation with a legitimate legal investigation. In such situations, we will notify you if permitted to do so by law.

The ceri88 website uses cookies and similar tracking technologies to enhance your browsing experience, understand how the platform is used, and keep your session secure. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the website to help us improve the user experience.
• Functional Cookies: Remembering your preferences such as language selection and display settings.
• Analytics Cookies: Helping us understand website traffic and usage patterns in aggregated, anonymised form.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold. We are committed to making it easy for you to exercise these rights.

To exercise any of the above rights, please contact the ceri88 support team. We will process your request within 14 business days and notify you if additional time is needed.

While ceri88 continuously invests in the latest security infrastructure, the safety of your account also depends on the steps you take yourself. We encourage all members to adopt the following measures:

• Use a strong, unique password for your ceri88 account — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) where available for an extra layer of security.
• Log out of your account after each session, especially when using a shared device.
• Contact ceri88 support immediately if you suspect any suspicious activity on your account.

Ceri88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Each new version will be published on this page with a clear "Last Updated" date.

For material changes that may affect your rights, ceri88 will send a notification to the email registered to your account at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ceri88 manages your personal data, our team is ready to help. You can reach us through the following methods:

• Support Email: [email protected] (displayed as text only)
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat button.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions.

We commit to responding to all privacy-related enquiries within 3 business days. For formal requests concerning personal data rights, please clearly state the type of request and include sufficient identification information for us to verify your identity.